Privacy Policy

Introduction

At groupqueltor, we understand that your privacy is fundamental to your trust in our financial services. This privacy policy explains how we collect, use, store, and protect your personal information when you use our investment strategy platform and related services.

We are committed to being transparent about our data practices and ensuring you have control over your personal information. This policy applies to all interactions with groupqueltor, including our website at groupqueltor.com, mobile applications, and any communication channels we provide.

Information We Collect

Personal Information

We collect personal information that you provide directly to us when creating an account, using our services, or communicating with our team. This includes:

• Full name and contact information (email address, phone number, postal address)
• Financial information necessary for investment services
• Investment goals, risk tolerance, and financial objectives
• Government-issued identification for verification purposes
• Employment and income information
• Banking and payment information for transactions

Usage and Technical Information

We automatically collect certain technical information when you interact with our platform to improve our services and ensure security:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Click patterns and navigation behavior
• Session duration and frequency of visits
• Referral sources and search terms used

Financial Transaction Data

When you engage in financial transactions through our platform, we collect and process transaction-related information including amounts, dates, merchant information, and account details necessary to facilitate and record these transactions securely.

How We Use Your Information

We process your information to provide personalized investment guidance, ensure regulatory compliance, and maintain the security of our platform. Our data processing activities are designed to support your financial goals while protecting your privacy.

Data Sharing and Third Parties

Service Providers

We work with trusted third-party service providers who assist us in delivering our services. These partners are carefully selected and bound by strict confidentiality agreements:

• Payment processors for secure transaction handling
• Cloud storage providers for data backup and security
• Analytics services to improve platform performance
• Customer support tools and communication platforms
• Identity verification services for compliance

Regulatory and Legal Requirements

As a financial services provider, we may be required to share information with regulatory authorities, government agencies, or law enforcement when legally obligated to do so. This includes anti-money laundering checks, tax reporting requirements, and responses to valid legal requests.

Your Privacy Rights

How to Exercise Your Rights

To exercise any of these rights, please contact our privacy team at info@groupqueltor.com or use the contact information provided at the end of this policy. We'll verify your identity and respond to your request within the timeframes required by applicable privacy laws.

Data Security and Protection

Security Measures

We implement comprehensive security measures to protect your personal and financial information from unauthorized access, use, or disclosure. Our security framework includes:

• 256-bit SSL encryption for all data transmission
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Employee training on data protection best practices
• Incident response procedures for security breaches

Data Breach Response

In the unlikely event of a data breach that poses a risk to your personal information, we will notify affected users within 72 hours and take immediate steps to secure the affected systems and minimize any potential impact.

International Data Transfers

When we transfer your data internationally, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms to maintain the same level of protection as required under Australian privacy laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Our retention periods are based on:

• The nature of the information and why it was collected
• Legal and regulatory requirements in the financial services sector
• Our legitimate business interests and your relationship with us
• The potential risks associated with continued storage

Account information and transaction records are typically retained for seven years after account closure to meet regulatory requirements. Marketing communications and website analytics data are retained for shorter periods based on their purpose and your consent.

Secure Deletion

When information is no longer needed, we securely delete or anonymize it using industry-standard methods to ensure it cannot be recovered or reconstructed. This includes secure overwriting of digital storage and physical destruction of paper records.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and improve our services. You can manage cookie preferences through your browser settings.

Types of Cookies We Use

• Essential cookies required for basic platform functionality
• Analytics cookies to understand how users interact with our site
• Preference cookies to remember your settings and choices
• Security cookies to protect against fraudulent activity

We do not use cookies for advertising purposes or share cookie data with third-party advertising networks. Our tracking is focused on improving service quality and security rather than marketing activities.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make significant changes, we'll notify you through email or a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "last updated" date at the top of this policy indicates when the most recent changes were made.